What a courtesy car really costs you
Work out the true cost per job before you call it a free service.
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From recent issues
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The hourly rate conversation nobody wants
Why raising it by £5 changes less than you think, and what does.
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Productivity, utilisation, efficiency
Three different numbers. Most garages only measure one of them.
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The best technician you haven't hired yet
What it costs to lose one, and why they usually leave for the same reason.
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